5.2 futureDecide™ / ERDP Process Detail: typical consultant responsibilities

Phases

Activities

Online Submission Phase Online Review Phase Analytics and Decision Phase Decision Reporting Phase
Design / Development / Setup •  Client familiarization

•  Overall process design support

•  Content design to support required decisions, analytics and outputs

•  Content drafting, support review and approval

•  Draft step-by-step instructions for applicants

•  Format content files and instructions for online system (bilingual as required)

•  Online submission service setup and configuration

•  Design submission phase customized reports and format report templates

•  Pre-launch client training and testing

•  Quality assurance

•  Draft reviewer selection and criteria for matching to applicants

•  Draft step-by-step instructions for reviewers

•  Format content files supporting reviewer registration, review content and correlation data (bilingual as required)

•  Online review service setup and configuration

•  Design review phase customized reports and format report templates

•  Pre-launch client testing and training update

•  Quality assurance

•  Advise on agenda and process for selection committee meeting

•  Advise on recommendation and decision categories

•  Preview review analytics and carry out continuity check

•  Design decision phase customized reports and format report templates

•  Support compilation of required documents to be made available prior to selection committee meeting

•  Pre-meeting briefing and training update

•  Quality assurance

•  Update customized reports and archive documents as required, including applicant feedback reports

•  Support compilation of required documents

•  Training update as required

•  Quality assurance

Launch •  System processes applicant registrations online

•  System processes applicant submissions online

•  System processes reviewer registrations online

•  System processes reviews as submitted online

•  Support selection committee meeting as required

•  System provides real-time access to review analytics

•  Support decision approvals and announcements
Monitoring and Support •  Monitor system performance

•  Enable client ProgramAdmin staff to carry out status monitoring and Tier 1 support

•  Provide Tier 2 and Tier 3 technical support as required

•  Monitor system performance

•  Enable client ProgramAdmin staff to carry out status monitoring and Tier 1 support

•  Provide Tier 2 and Tier 3 technical support as required

•  Enable client staff to record recommendations/ decisions and feedback comments during selection meeting

•  Provide Tier 2 and Tier 3 technical support as required

•  Enable client staff to generate applicant notifications

•  Provide Tier 2 and Tier 3 technical support as required

Phase conclusion •  Submission deadline cut-off

•  Support eligibility check to determine which applications should proceed to review phase

•  Support compilation of submission phase reports

• Review deadline cut-off

• Support compilation of review phase reports

•  Support compilation of post-meeting reports and documents •  Support compilation of decision phase reports and document archives

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