{"id":507,"date":"2010-07-30T18:34:13","date_gmt":"2010-07-30T22:34:13","guid":{"rendered":"http:\/\/docs.futureinnovate.net\/?page_id=507"},"modified":"2015-01-14T07:52:49","modified_gmt":"2015-01-14T12:52:49","slug":"erdp-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/docs.futureinnovate.net\/?page_id=507","title":{"rendered":"futureInnovate \/ futureDecide\u2122 Frequently-Asked Questions \/ Questions fr\u00e9quentes"},"content":{"rendered":"

Questions fr\u00e9quentes en fran\u00e7ais<\/a><\/small><\/p>\n

General Issues \/ Questions<\/strong><\/p>\n

G1<\/strong>. How can I contact technical support?<\/a><\/p>\n

G2<\/strong>. After emailing technical support, how soon should I expect a response?<\/a><\/p>\n

G3<\/strong>. Where can I find the Online Instructions for a Service?<\/a><\/p>\n

G4<\/strong>. What are the browser and system requirements for accessing the futureInnovate platform?<\/a><\/p>\n

G5<\/strong>. How can I provide feedback or suggestions for improvement to the online platform?<\/a><\/p>\n

G6<\/strong>. How can I get further information about the futureInnovate platform?<\/a><\/p>\n

Registration Questions<\/strong><\/p>\n

R1<\/strong>. How do I register for a Service?<\/a><\/p>\n

R2<\/strong>. How do I renew a subscription that has expired?<\/a><\/p>\n

futureInnovate Issues \/ Questions<\/strong><\/p>\n

B1. <\/strong>When I attempt to login, I get an “unexpected event” notice.<\/a><\/p>\n

B2.<\/strong> After logging in, I get an alert saying my subscription has expired.<\/a><\/p>\n

B3. <\/strong>When I attempt to create a new Part for a Multi-Part Proposal, I can’t find the name of my proposal \/ project in the pulldown menu and\/or the pulldown menu is empty.<\/a><\/p>\n

B4<\/strong>. How do I finish an incomplate Part or Assessment? If I logout or have a session timeout before completing my responses, can I retrieve my data and continue on from where I left off?<\/a><\/p>\n

B5<\/strong>. How can I edit my responses?<\/a><\/p>\n

B6<\/strong>. How can I erase my responses and start over?<\/a><\/p>\n

B7<\/strong>. I have generated a report but charts are not showing up. \u00a0How can I fix this?<\/a><\/p>\n

B8<\/strong>. How can I avoid losing data due to a timeout?<\/a><\/p>\n

B9<\/strong>. When I select “Review Draft” from the Main Menu, I don’t see all my inputs.<\/a><\/p>\n

B10<\/strong>. I got an “unexpected event” notice. \u00a0What should I do?<\/a><\/p>\n

General Answers<\/strong><\/p>\n

<\/a>G1<\/strong>. Before contacting technical support, please review the Online Instructions for the Service you are accessing, which provide step-by-step guidance (see G3 below). More than 90% of technical support requests relate to matters covered in the Online Instructions. You should also review the Frequently-Asked Question below to see if your issue is addressed. If you are still having difficulty, email support@futureinnovate.net<\/a>. In your support request, please indicate, by reference to the Online Instructions for the Service you are accessing, the specific step with which you are having difficulty, and include any error messages or system alerts. \u00a0When replying to a response from support@futureinnovate.net, please ensure that the “Task #” of the response remains in the subject line of your response. \u00a0This ensures that emails relating to the same issue remain grouped together.<\/p>\n

<\/a>G2<\/strong>. All technical support requests should receive an initial response before the end of the next business day following receipt. \u00a0Technical support business hours are normally 8AM through 5PM Eastern Time, not including weekends and statutory holidays. Extended support outside of normal business hours will be offered within 48 hours of a competition closing. Timely responses to support requests cannot be guaranteed in the last hour of a competition.<\/p>\n

All email received at support@futureinnovate.net<\/a> is automatically imported into the futureInnovate Online Support Database and generates a technical support \u201cticket\u201d or \u201ctask\u201d. At least one futureInnovate team representative is paged by email whenever a technical support ticket is generated, based in part on the subject line of the email. In addition, the system sends an immediate automated acknowledgement of the request. While our policies call for an initial response to support requests before the end of the next business day following receipt, in most cases the response will be sooner.<\/p>\n

<\/a>G3<\/strong>. A link to Online Instructions will in most cases be provided in communications sent directly by the client sponsoring the online competition or Service.<\/p>\n

<\/a>G4<\/strong>. All interactions with the futureInnovate platform can be accomplished using a standard web browser. \u00a0 Current and recent versions of Internet Explorer (Windows), Safari (OSX, iOS), and Mozilla Firefox (Windows, OSX, Linux) and Chrome are regularly tested and supported. Most other standards-compliant browsers are compatible.<\/p>\n

Technical requirements \/ recommendations include:<\/p>\n